We work hard and aim to deliver world-class standard customer services each and every time, however, sometimes things don’t quite go to plan. It’s rare, but it’s why we have a complaints procedure. Sometimes we can put things right quickly, but at other times all we can do is hold our hands up, explain what went wrong and say we’re sorry.

We always want to learn from our mistakes, because it can help us improve our service for you and other valued customers. Be assured, we will treat your complaint confidentially, seriously and quickly.